TOP 10 QUESTIONS
What is a Valid Prescription?
What is Pupillary Distance (PD) and how can I measure it if it is not provided with my prescription?
What’s the highest prescription you can take?
How long will it take to get my glasses online?
How can I check status of my order?
Will insurance be accepted for my purchase?
What is covered under my JINS warranty?
What is the return/exchange policy?
I received my glasses but they’re not working out for me.
How long does it take to adjust to my new glasses?
PRESCRIPTION
What is a Valid Prescription?
A valid prescription needs to include the following information:
1) Prescriber’s Information (Name, Address, Phone #)
2) Valid Expiration Date (within 2 years or less from date of exam)
3) Pupillary Distance (PD) measurement
*International prescriptions must be within 2 years from date of exam to be considered Valid.
Example screenshot of Valid Prescription:
[ What is a pupillary distance and how can I measure it if its not provied with my prescription? ]
Questions?
Can l get a prescription from JlNs?
Our partner, 20/20NOW, performs the eye examinations located at three of our JINS stores! The comprehensive, digital eye exams start at $75.
To schedule an appointment, check your preferred location and click “BOOK EYE EXAM”.
What is Pupilary Distance (PD) and how can l measure it if it is not provided with my prescription?
Your PD (pupillary distance) is the distance between your two pupils, expressed in millimeters. Sometimes the doctor will write two values (for each eye) or one value (for both eyes).
We need this measurement because it helps us position your lens prescription’s focus in the right place for your frames.
Below is an example image of a PD measurement:
If your doctor did not include a PD measurement in your prescription, please feel free to use our online PD measurement tool to measure your PD found in our prescription page.
If you are not comfortable with using our guide, you can reach out to your doctor to take your measurement.
You can also head to the nearest JINS, where our trained opticians will gladly take a measurement for you.
What’s the highest prescription you can take?
Currently, we are able to fill prescriptions with a sphere (SPH) measurement of less than -15.00.
For certain products:
– INVINCIBLE CLEAR lenses: Must have a cylinder (CYL) measurement less than -3.00.
– SWITCH frames: Must have a sphere (SPH) measurement less than +2.25.
Order will be cancelled and customer will be notified via email if a prescription is out of manufacturing range.
How long do eye prescriptions last? (Why do they expire?)
Eye prescription validity can vary by country and the individual’s eye health, but typically, an eyeglass prescription lasts for 1 to 2 years from the date of the exam. The expiration of an eye prescription is based on several factors:
- Changes in Vision: The human eye can change over time due to factors such as aging, health conditions, or natural progression of visual acuity. Regular check-ups ensure that your prescription matches your current vision needs.
- Eye Health Monitoring: Regular eye exams are crucial for detecting eye diseases and conditions at an early stage, even if you haven’t noticed any changes in your vision. Many eye diseases, such as glaucoma, develop gradually without noticeable symptoms in the early stages.
- Legal and Safety Reasons: The expiration of prescriptions is also a regulatory measure designed to ensure patients undergo regular eye examinations, which can prevent the use of outdated prescriptions that might no longer be effective or safe.
- Accuracy of Correction: An up-to-date prescription ensures that corrective lenses (eyeglasses or contacts) are effectively correcting vision to the best possible level, enhancing both the quality of life and safety (e.g., while driving).
The expiration period for an eye prescription encourages regular eye examinations, ensuring that individuals receive appropriate vision correction and maintain optimal eye health. Always consult with your eye care provider to understand how often you should be examined and to keep your prescriptions up-to-date.
SHIPPING AND ORDER STATUS
How long will it take to get my glasses online?
*We are currently experiencing high-order traffic delay. Our team is working diligently to process and fulfill all orders as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience as we work to get your JINS glasses to you as soon as we can.
All orders receive free shipping and 30-day returns! We do our best to cut your lenses and build your glasses within a couple of days, but please allow up to two weeks* for your order to be processed (or up to 3-4 weeks for special order lenses or collaboration frames).
You’ll receive a shipping confirmation email with a tracking number as soon as your order has been shipped. Please allow 24-48 hours after the receipt of the notification for the shipping carrier to update your shipment information. You directly can track your order by logging in to your account.
In-Stock Lenses: 1-2 Weeks
Special Order Lenses: 3-4 Weeks
Ultra Thin Lenses: 4-5 Weeks (Due to the delay from our supplier)
What are Special Orders?
- JINS SCREEN HEAVY USE, Tinted, Progressive, Photochromic, and Polarized lenses
- JINS SCREEN DAILY USE with high prescription
- Standard Clear lenses with high prescription
- Special Collaboration Frames (e.g Jujutsu Kaisen, Naruto Shippuden)
How can l check status of my order?
For in-store orders, please contact the respective store directly.
For online orders, you may log in to your account and click on the “ORDERS” heading on the right hand side.
Your order can be in one of four stages:
1. Waiting for Prescription / RX Verification
2. Pending Processing (Prescription has been verified; awaiting for shipments team to confirm order)
3. Processing (for in-stock order)
4. Waiting for Lenses (for special ordered lenses)
5. Complete
To check where your order is specified, feel free to view our Order Status page.
How long can you hold my online order after purchase? l cannot get my new prescription until next
month.
We can not secure your order until your prescription is completely verified. Your order will be automatically cancelled if your prescription is not verified within 7 days of purchase.
Please note that you will receive an email notice from our support team in advance of cancellation.
Can my order be expedited?
Currently, we do not offer expedited shipping for our online orders. Our team is working very hard to complete your glasses in a timely manner, with the highest quality.
For more information regarding our shipping information, please visit our order status page.
My order says “Delivered” but l have not received my package! What do l do?
We’re sorry to hear that you did not receive your JINS glasses yet.
If your order is lost or marked as delivered, yet you haven’t received it within 2-3 days after the expected delivery date, please reach out to our chat support for assistance in exploring the available options within 14 days of your order’s shipment date.
Please be aware that any inquiries made 30 days after the delivery date or in cases where an incorrect address was provided during checkout will not be covered.
*Disclaimer: Incorrect shipping addresses inputted during the ordering process and inquiries past the 30-day mark of your order’s shipment date will not covered.
Do you ship internationally?
Currently, we only ship within the US. However, if you are shopping from Japan, China or Taiwan, please feel free to visit our family websites:
JINS Japan
JINS China
JINS Taiwan
What is the cost of shipping?
We offer free standard USPS First Class shipping, anywhere in USA!
WARRANTY AND POLICY
What is the return/exchange policy?
RETURNS AND EXCHANGES:
Whatever the reason for your return or exchange, our process is as simple and stress-free as possible. You can make a return or an one-time exchange with us for up to 30-days with your proof of purchase. All items included in the order must be undamaged and purchased in the United States. No return for sale items and orders with manually entered prescriptions or expired prescriptions.
Please note that once you have exchanged your glasses or frame, the new item selected will be considered final sale. This means that subsequent exchanges will not be possible, and the transaction will be non-refundable. Additionally, if your frame was originally out of stock and you are choosing a new frame style, this policy still applies.
We encourage you to thoroughly consider your choices before making an exchange/return to avoid any inconvenience.
ONLINE PURCHASES:
- Hold on to the box that came with your items.
- Contact our online support via email or chat and provide your order number to us.
- We will email you a shipping label at no charge.
- You may also drop off your online order at one of our store locations.
Online Returns will be refunded at our headquarters, once they have received it from our JINS store. It will be processed in five to seven business days, beginning on the day of the drop-off.
IN-STORE PURCHASES:
Bring your glasses to the store of which you purchased your frames, with the sales receipt with you. One of our store staff will happily guide you through the return process!
IN-STORE PURCHASES:
Bring your glasses to the store of which you purchased your frames, with the sales receipt with you. One of our store staff will happily guide you through the return process!
RETAIL
Do l have to schedule an appointment for in-store?
All of our stores are on a walk-in basis availability!
For store hours and eye exam appointment availability, please check our locations page.
How long will it take to get my glasses made in-store?
If your lenses are in-stock, your glasses will be ready in 30 minutes! In our stores, we have these lenses readily available to be made in 30 minutes with your JINS frame:
- Single Vision Clear
- JINS Screen Daily Use
Progressive, bi-focal, tinted and higher prescription lenses will be special ordered, which takes us about 2 weeks to complete!
Are all products listed on the website available in-stores as well?
We strive to offer as large a selection as possible in our stores and carry items based on the needs of the surrounding community, so not all JINS items will be found in-stores. We will gladly check to see if an item is offered in a store near you!