Last Updated: April 30, 2026
Return Window
You have 30 calendar days from the date you receive your order to request a return.
Return Conditions
To be eligible for a return:
- Item must be unused and in original condition
- Item must be in original packaging (including tags, accessories, and documentation)
- Quality issues are also accepted
Non-returnable items
- Used, worn, washed, or altered items
- Items missing original packaging
- Final sale or clearance items (clearly marked on product page)
Return Process
Email us at info@jinsonline.com with your order number and the reason for return. You will receive a return authorization and instructions.
Return Address
1017 Acorn Dr, Arroyo Grande, California 93420, United States
(This is also our business mailing address. No in‑person drop‑offs are accepted – see Contact Us.)
Return Shipping Cost
We offer free returns – no return shipping fees will be deducted from your refund. No restocking fees apply.
Refund Processing Time
Once we receive and inspect your returned item, we will process your refund within 1–2 business days. After we process the refund, please allow an additional 7–10 business days for the refund to appear in your original payment method (credit card or PayPal), depending on your bank or payment provider.
Refund Method
Refunds are issued to the original payment method used at checkout (Visa, MasterCard, or PayPal).
Damaged or Defective Items
Contact us within 7 days of delivery at info@jinsonline.com. We will arrange for a replacement or full refund, including return shipping.